SHIPPING & RETURNS
SHIPPING POLICY
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:
USA: 3-4 business days
International: 5-15 business days
We work with an on-demand order fulfillment company with facilities worldwide! Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
RETURN AND REFUND POLICY
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@massivswag.com!
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@massivswag.com with photos of wrong/damaged items, and we’ll sort that out for you.
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@massivswag.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!